GUESTS
Guest support
Message us through the platform you booked with, or contact us on our single number:
Check-in is available from 3:00 pm. If the listing mentions “Contactless check-in”, you can let yourself into the apartment even late in the evening or during the night, at no extra cost.
Check-out is by 10:30/11:00 am. From that time our staff need to be able to access the apartment to prepare it for the next guests.
Requests for late check-out, which is subject to a fee, can be considered only in exceptional cases and if agreed in advance.
Leaving your luggage in the apartment before check-in, usually from around 11:30 am/12:00 pm, is possible only for a small selection of apartments and must be agreed in advance with our staff.
If this is not possible, or if you arrive in the city early in the morning, you can use one of our partner luggage storage services:
After check-out it is not normally possible to leave luggage in the apartment, as it has to be prepared for the next guests.
StayEasy properties are private apartments and do not have a reception desk.
For apartments with in-person check-in, it is important to let us know your arrival time in advance so that we can arrange to welcome you. If you are running late, please let us know as soon as possible to avoid waiting or inconvenience.
If contactless check-in is available, you will be able to let yourself into the apartment from 3:00 pm. We still ask you to let us know your approximate arrival time, so that we can be available and help you quickly if needed.
Before arrival, online check-in must be completed for all guests, entering the required details and providing the documents needed to verify their identity.
Online check-in must be completed and approved before arrival: only then can we send you the instructions for accessing the apartment.
This procedure allows us to comply with Italian law. Article 109 of the Consolidated Law on Public Security (TULPS) requires the identification of guests and the communication of their personal details to the police authorities through the Alloggiati Web portal. These obligations also apply to stays of less than 30 days. Alloggiati Web
For this reason, we cannot authorise access to the apartment until the procedure has been completed and the documents verified.
The tourist tax is a local tax set by the municipality; it varies depending on the destination and any applicable exemptions.
Depending on the channel used for your booking, it may already be collected directly by the platform or it may need to be paid separately. All information about the amount and how to pay is provided before your arrival.
For assistance, we recommend using the messaging system of the platform you booked with. This way our Customer Care team can immediately identify the booking and the apartment your request relates to and help you more quickly.
Alternatively, you can contact us through our switchboard or via the StayEasy WhatsApp chat, on our single number +39 02.30.61.81.07.
